Mark Marsters, CEO of Reliance Matrix and president of Matrix Absence Management, says: “Text Back resolves that issue, making it safe and intuitive for the employee to provide necessary information in real-time.” This was subject to delays from missed calls and voicemails, resulting in data gaps, and in some cases, missed deadlines. Historically, the return-to-work touchpoint - confirming dates and other information between Reliance Matrix’s absence management specialists and employees - took place via phone call. Once employees respond to a text inquiry, all integrated systems are updated so employers can stay informed about the status of their workforce.
This technology allows employees to confirm or change their return-to-work status through text messaging. Reliance Matrix introduces new “Text Back” technologyĮmployee benefits solutions provider Reliance Matrix has integrated its new “Text Back” technology into its claim experience services.
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